Right of Withdrawal

(The term „consumer“ refers to any natural person who concludes a legal transaction with an objective, which can be attributed neither to his/ her commercial activities, nor his/ her work as a self-employed person.)


Cancellation Policy

You may cancel your contractual agreement without providing any reasons for doing so within 14 days in writing (e.g. by letter, fax, e-mail) or - if the goods are at your disposal before the end of that period – by simply returning the goods. The cancellation period starts with the receipt of this instruction in writing, but not prior to receipt of goods at the addressee (in the case of recurring deliveries of similar goods, not prior to the receipt of the first part delivery) and also not prior to the fulfilment of our obligations according to article 246 §2 in connection with §1, paragraph 1 and 2 of the EGBGB (Introductory Act to the German Civil Code) and our duties according to §312g, paragraph 1, sentence 1 of the BGB (German Civil Code) in connection with article 246 § 3,  EGBGB. The deadline for cancellation is deemed met, if the cancellation or the goods are dispatched within the cancellation period. The cancellation notice should be addressed to: Susanne Schnur, Meyerbeerstrasse 95, 13088 Berlin


Consequences of Cancellation

In the event of effective withdrawal from a contract, goods/payments received by both parties shall be returned and, where applicable, any derived benefits (e.g. interest) shall also be surrendered. If you are unable to return the goods or any derived benefits (e.g. compensation for use), or are unable to return part of it or return it only in a deteriorated condition, you are obliged to compensate for the respective value.

The compensation is only payable, where the deterioration is due to use of the goods, which exceeds the testing of features and functioning of the goods. In this context „the testing of features and functioning of the goods“ shall mean the testing and checking of goods, as it is feasible and common in a retail shop. Goods consignable by parcel post shall be returned at our risk. You are responsible for the regular costs of return of the goods, if the goods delivered are as ordered and if the price does not exceed 40€, or if the price of the goods is higher and payments or partial payments agreed upon in the contract at the time of cancellation have not been made by you, yet. In all other cases we shall bear the return shipping costs. Goods not suitable for parcel shipment will be collected from your home address. All duties for the compensation of payments must be fulfilled within 30 days. For you, the compensation period shall commence upon sending your cancellation notice or the goods, for us upon receipt of the same.


Exclusion of Withdrawal

The right of withdrawal may not apply to contracts for the supply of goods manufactured according to customer specifications, or clearly tailored to personal needs or which, by their nature, are not suitable for return, or which are easily perishable or would be past their expiration date, for the delivery of audio or video recordings or software, in cases where the delivered data carriers have been unsealed by you, as well as for the delivery of newspapers, journals and magazines (unless you have made your contractual agreement for the delivery of newspapers, journals and magazines over the telephone).


End of Cancellation Policy.